API Technical Consultant at LSEG (London Stock Exchange Group)

Urgent
Posted 6 months ago
Bengaluru, Karnataka
Application deadline closed.

Job Description

API Technical Consultant

LSEG (London Stock Exchange Group)

There is an opportunity for an API Technical Consultant to join a segment of the business that supports client developers during the integration into their platform of World-Check data via the API, which enables the global financial community to fulfil regulations designed to combat financial crime. The Risk business is well established with a strong client base and experiencing significant growth globally. We are currently expanding our Implementation team to meet the needs of our clients.

Role Responsibilities

The overall objective of this role is to support client / partner developers during their integration of World-Check API’s.
• Support client/ partner developers during their integration, monitor and answer questions sent by developers via the Developer Community
• Act as third-level support for client queries escalated by Customer Support
• Collaboratively works with the global sales team in a culture of continued improvement, knowledge sharing and ongoing success
• Executes… on multiple customer implementation projects in parallel
• Consistently provides inputs to enhance the process model
• Monitors API logs

Required Technical /Professional Skills & Competencies

Communication
• Gathers information in complex situations and presents it in such a way as to influence events and to enable others to achieve objectives.
• Use of effective questioning skills in difficult and complex circumstances to identify requirements in one to one or group situations.
• Ability to communicate ideas, findings and other relevant information to enable others to achieve objectives.
• Ability to drive internal and external meetings effectively to influence events.
• Ability to deliver presentations to inform wider audiences.

Planning
• Organises and completes own work to meet set objectives
• Work to set priorities when multi-tasking.
• Ability to work under pressure on multiple projects.
• Solution driven client engagement.
• Production of accurate estimates for own work.

Team working
• Understands, acknowledges and plays an active part in team activities. Supports colleagues in their activities.
• Has a detailed understanding of colleagues’ activities and how they (the role holder) can support their colleagues?
• Takes initiative to update other team members with relevant information and listens to other people.

Domain Knowledge
• Minimum 2 years relevant technical support experience that preferably demonstrates an understanding of financial crime and AML

Technical Knowledge Essential
• Robust technical experience backed up with deep understanding of troubleshooting REST API queries and advanced API debugging skills.
• Good knowledge of HTTP methods and HTTP requests of the REST API.
• Experience of integrating an API into CRM systems / other platforms.
• Experience of validating a client’s API development work
• Knowledge of Postman or similar API troubleshooting application
• Basic knowledge of JSON and programming languages.
• Basic knowledge of Visual Studio/Eclipse.
• Intermediate knowledge of monitoring tools like Splunk/Grafana/AWS CloudWatch Dashboards.
• Demonstrable advanced technical problem solving skills of complex issues, and follow-through actions including documenting and sharing solutions
• Experience of providing technical support to clients within a regulated or financial services sector
• Excellent, well-developed interpersonal, client-facing skills; written and oral
• Professional level of spoken and written English
• Language skills an advantage

Technical Knowledge Desirable
• Familiarity with a programming/scripting language C#, C++ or other common programming language
• Working with Financial Institutions in the KYC space and broad understanding of financial crime and AML
• Experience of financial systems and techniques in corporate and retail banking

Education/ Certifications

Degree level

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.

LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.

We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice