Staff Engineer, Production Service at Xperi Corporation

Urgent
Posted 6 months ago
Bengaluru, Karnataka
Application deadline closed.

Job Description

Staff Engineer, Production Service

Xperi Corporation

About Xperi

35 YEARS AND GROWING

Smarter Technology. Extraordinary Experiences.

Xperi invents, develops and delivers technologies that enable extraordinary experiences. We make entertainment more entertaining, and smart devices smarter.

From the home to the car to everywhere in between, managing content and connections in a way that is smart, immersive, and personal is precisely what Xperi’s technologies do.

Our inventions are foundational to the global entertainment ecosystem and our products and data improve every aspect of the digital entertainment experience, from choice to consumption.

Content markets are changing, fast. Consumers face a simultaneously expanding and fragmenting set of choices. Xperi technology cuts through the chaos, putting us at the forefront of fast-moving trends in streaming, digital entertainment, and AI applications – in any environment.

Xperi is at the heart of extraordinary experiences.

We can’t wait to show you what’s next.

Our culture:

We… invent, develop and commercialize solutions that you’ll find in almost every technology product, from smartphones to cinemas, and in almost every place you can think of, from autos to homes.

World-class companies are comprised of world-class people and Xperi is no different.

We provide an environment that empowers our teams and enables them to enjoy a healthy and productive work-life balance for themselves, their families and our community.

Employee Benefits
• Health Benefits
• Retirement Options
• Charity Match
• Professional Development Classes
• Volunteer Opportunities
• Team Building Outings
• Life Insurance
• Tuition Reimbursement
Project Description

The candidate will be the part of Metadata engineering group. we have a good volume of data which is ingested into our data pipeline through the various mechanisms and finally data sit into the content warehouse. A lot of services are running to process data/ and running BOB rules to enrich the data. And finally, data got served to customer based on customer agreement. We are using RabbitMQ as a messaging system in this pipeline and multiples tech stack used for building various component.

Data
• Media data like program/ Season/ Episode/ Image(s)
Tech Stack
• C Sharp
• ETL – SSIS
• Web API
• Sprint Framework
• SQL Server
• Window Applications
• Window Services
• APIs
• AWS
• Cloud Front
• AWS ELB
• AWS S3
• VB Script

Metadata Customers are worldwide, and they are spread across LTAM, EU, and NA regions.

Entire Metadata engineering is based out of Bangalore with few architects and complete business owners working out of the US office

The production support team are based out in the US and Bangalore and covering 24/7 support
Job Purpose

The candidate will be the senior member of the Metadata Production Support team, and will closely be monitoring the production environment and share their valuable thoughts/ and suggestions to improve quality which will help us to reduce P1s/customer escalations thereby help in increasing customer satisfaction.

Here’s what you get to do:

The candidate will be part of the Production Support Team and will be taking part in the On-Call support activity on a rotational basis. On-Call will start at morning 7 AM IST to Evening 7 PM IST. They will be paid extra allowance whenever they are part of the On-Call support. The candidate would be responsible for weekend support on a rotational basis. For weekends and public holidays, support Candidates will get comp off plus allowance.

Being a Staff engineer, the candidate will be looked upon for technical guidance once they become familiar with the domain. The candidate is expected to ramp up on the Domain and various components in which they will be working.

The candidate is expected to follow the process and ensure compliance with the process by the entire Production support team. The candidate is expected to provide status updates to all key stakeholders and management on key customer issues daily and sometimes on an hourly basis and ensure P1s are resolved with the SLAs

The candidate is expected to follow agile, more of Kanban dashboard, and ensure all customer issues are progressing daily with the latest updates on the progress of each of the issues.

The candidate will be looked upon as the single point of contact for the Bangalore team and would be representing the team in daily calls related to Customer escalations and other issues that needs attention.

The candidate is expected to work closely with US counterparts daily

Who we are looking for?

We are looking a Candidates who are BEs/MCAs from reputed universities who has 8-12 years in Production Support teams from Product companies and who has attitude and willingness

to resolve customer issues beyond the call of duty as and when needed

The candidate should have basic and intermediate skills of SQL and C Sharp/.NET skills. SSIS skills will be nice to have

Top 3 primary skills and expertise level requirements ( 1 to 5; 5 being expert)

SQL – 5

.NET – 3

C Sharp – 3

SSIS – 1

Supporting tools used
• Git
• Visual Studio
• SQL Server
• LINQ PAD
• RabbitMQ
• JIRA
• Confluence

Overview of the recruitment process

Time to complete interview cycle: 10-14 Days (depending on your availability)

Number of interview rounds: 60 mins of online coding test + 2 Technical + 1 Hiring Manager + 1 HR

Given pandemic, all the interviews are conducted remotely using video interview platform.

What do we expect from you on interview day?
• Prepare well as per the job description and required skills to be successful in the role
• Brush up all fundamentals of software engineering concepts
• Be on time
• In case you can’t interview, please inform your respective recruiter in advance